Job overview (Apply here)

Corporate Services (Based at any one of the Llais Offices within Wales)

 Band 8d – Salary from £79,592 - £91,787 per annum

37.5 hours per week ( full time, flexible working, home or remote working)

 About Llais and you

Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

We believe that, by raising the power and influence of their voices in shaping people-centred health and social care services, the people of Wales can get the health and social care they need in ways that work best for them.

Can you help make that happen? Are you looking for a key leadership role, with responsibility for developing the strategic direction of an exciting new organisation and the plans that will deliver our vision?

Main duties of the job

About the opportunity

As a brand new organisation, this highly strategic leadership role is critical to the successful establishment and operation of Llais, bringing responsibility for our corporate services; local and regional operational management; and policy development.

The role is to turn our strategy into effective operational delivery and so it will be key to ensuring we deliver our vision and priorities locally, regionally and nationally and central to creating a positive, cohesive corporate culture.

So we’re looking for a strong corporate leader with broad experience who is highly skilled in leading day-to-day operations and the design and delivery of a robust corporate services function and regional operational delivery.

Alongside our Strategic Director of Strategy and Engagement, you’ll support the CEO in the day-to-day leadership, development and delivery of our vision and plans.

Your responsibilities will include corporate governance and risk management, designing and developing our governance and assurance framework, including our values and behaviours and risk management strategy.

Responsible for our Wales-wide regional operations, you’ll establish a comprehensive people, well-being and organisational development function for employees and volunteers. Working with the Strategic Director of Strategy and Engagement, you’ll develop a robust performance management framework.

Working for our organisation

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.

You’ll lead the design and effective delivery of our budget planning and management, finance and procurement functions; our digital, data and IT infrastructure; and our locations and estates strategy. You will also lead the organisation’s drive to ensure we make best use of all our resources.

As part of the Senior Management Team you will ensure the principles of equality, diversity, inclusion and sustainability are embedded throughout the organisation and play a key role in developing a positive culture.

With excellent relationship management and leadership skills, you’ll be an expert programme manager. You’re likely to have extensive political understanding and you experience leading teams based nationally. You’ll understand corporate governance and risk management; people, well-being and organisational development; budget planning and management, finance and procurement; digital, data and IT, and estates.

As well as a strong understanding of the health and social care system in Wales, you will be familiar with key policy areas which may affect people’s access to and experience of those services.

Detailed job description and main responsibilities

Please refer to the Job Description and Person Specification which you will find attached for further detail.

Person specification

Qualifications and/or Knowledge

Essential criteria

• Masters level of education in a relevant subject area or able to demonstrate significant experience within a senior director or similar role
• Demonstrate significant experience, knowledge, and its application in the following areas:
• Corporate governance and risk management (including information governance)
• Operational delivery at local, regional, and national levels
• People, well-being, and organisational development
• Budget planning and management, finance, and procurement
• Digital, data and information technology
• Estates
• Demonstrate significant understanding of the health and social care system in Wales, and the key aspects which may impact upon people’s access to and experience of health and social care services
• Demonstrable experience in designing and delivering corporate services and regional operations involving uncertainty and organisational impact
• Significant knowledge and experience of establishing and leading national functions and operational teams based in different locations

Experience

Essential criteria

• Significant experience of working in a politically sensitive environment with extensive stakeholder engagement, both internal and external
• Experience of creative and innovative system design, development and change management
• Experience of representing and advocating for systemic change to benefit individuals and communities
• Extensive experience of working at a senior level and have a proven track record of effectively interacting with a Board
• Significant experience of successful development and delivery of services and functions, including improvement or successful management of significant organisational change in a complex and politically sensitive environment
• Experience of making strategic connections, identifying opportunities and risks, and exploring innovative ways of working

Aptitude and Abilities

Essential criteria

• Proven track record of dealing with highly complicated situations and the delivery of challenging corporate objectives
• Successful conflict resolution, diplomatic and sensitive to the needs of others
• Highly competent, persuasive and diplomatic networker with excellent interpersonal skills and a strong track record in building effective relationships with a wide range of strategic national partners and individuals
• Sound judgement, decision making, and organisational skills
• Able to interpret legislation and national guidance relating to professional practice
• Able to demonstrate a high level of interpersonal skills, displaying credibility, influence, and political acumen
• Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
• Advanced IT skills, database / spreadsheet applications, MS Excel / Word and PowerPoint
• Politically astute and high level of intuition
• Ability to plan and manage a complex organisational workload to meet agreed targets, including managing resources, budgets and systems, and reporting on performance and outcomes
• Highly effective communicator, with excellent verbal and written skills, who can represent effectively at all levels
• Ability to influence internal and external stakeholders, dealing with highly complex, sensitive and contentious information
• Advanced analytical and judgement skills, leading to clear diagnosis of issues and solution focussed outcomes

Desirable criteria

• Ability to speak Welsh

Values

Essential criteria

• Demonstrate organisational Values

Other

Essential criteria

• Ability to travel

Job overview (Apply here)

Engagement (Based at any one of the Llais Offices within Wales)

 Band 8d – Salary from £79,592 - £91,787 per annum

37.5 hours per week ( full time, flexible working, home or remote working)

 About Llais and you

Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

We believe that, by raising the power and influence of their voices in shaping people-centred health and social care services, the people of Wales can get the health and social care they need in ways that work best for them.

Can you help make that happen? Are you looking for a key leadership role, with responsibility for developing the strategic direction of an exciting new organisation and the plans that will deliver our vision?

Main duties of the job

About the opportunity

As a brand new organisation with its strategy, policy, culture and plans all to be developed, this highly strategic role is pivotal to the successful establishment and operation of Llais, bringing responsibility for our communications, insight, organisational frameworks and policy development.

With our Strategic Director of Operations and Corporate Services, you’ll support the CEO in the day-to-day leadership, development and delivery of our vision and plans.

So we’re looking for someone with broad experience and a highly developed skillset in strategy, communication, relationship management and political understanding. A strategic approach backed by tactical proficiencies is required, alongside the ability to co-ordinate multiple complex programmes, projects and priorities.

With responsibility for designing and developing how we engage, represent and advocate, this role is central to our work. To how we gather the views and experiences of health and social care from people all over Wales – including those whose voices are less often heard. And to how we use this insight and gather data so we can work with health and social care decision-makers to help them understand how they can better meet people’s needs.

Working for our organisation

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.

Detailed job description and main responsibilities

You’ll develop our communications and engagement strategy to support our work and lead the function so that our vision and role are understood by all our audiences. You’ll also play a key role in developing our partnerships with other organisations concerned with improving health and social care services so that our collaboration and support are both sought and reciprocated.

You’ll lead our health and social care research function to inform our local, regional and national plans, priorities and programmes and to ensure our decision-making is supported by robust intelligence and insight.

You’ll be responsible for developing our evidence-based policy positions and drive our participation in health and social care services reviews and working groups, equipping colleagues so that Llais can effectively bring people’s real views and experiences to the table.

As part of the Senior Management Team you will ensure the principles of equality, diversity, inclusion and sustainability are embedded throughout the organisation and play a key role in developing a positive culture.

With excellent communication skills, you’ll be a natural influencer. You’re likely to have experience of leading national teams and functions, complex projects, of strategic planning and of creating national policy. As well as a strong understanding of the health and social care system in Wales, you will be familiar with key policy areas which may affect people’s access to and experience of those services.

Person specification

Qualifications and/or Knowledge

Essential criteria

• Masters level of education in a relevant subject area or able to demonstrate significant experience within a senior director or similar role
• Demonstrate significant experience, knowledge, and its application in the following areas: • Complex strategies • Complex projects / programmes within a national organisation • Strategic planning • Writing and implementing national policy
• Demonstrate significant understanding of the health and social care system in Wales, and the key policy areas which may impact upon people’s access to and experience of health and social care services
• Demonstrable experience in formulating long term strategic plans, involving uncertainty and organisational impact
• Significant knowledge and experience of establishing and leading national functions and teams

Experience

Essential criteria

• Significant experience of working in a politically sensitive environment with extensive stakeholder engagement, both internal and external
• Experience of creative and innovative system design, development and change management
• Experience of representing and advocating for system level change to benefit individuals and communities
• Extensive experience of working at a senior level and have a proven track record of effectively interacting with a Board
• Significant experience of successful development and delivery of services and functions, including improvement or successful management of significant organisational change in a complex and politically sensitive environment
• Experience of making strategic connections, identifying opportunities and risks, and exploring innovative ways of working

Aptitude and Abilities

Essential criteria

• Proven track record of dealing with highly complicated situations and the delivery of challenging corporate objectives
• Successful conflict resolution, diplomatic and sensitive to the needs of others
• Highly competent, persuasive and diplomatic networker with excellent interpersonal skills and a strong track record in building effective relationships with a wide range of strategic national partners and individuals
• Sound judgement, decision making, and organisational skills
• Able to interpret legislation and national guidance relating to professional practice
• Able to demonstrate a high level of interpersonal skills, displaying credibility, influence, and political acumen
• Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
• Advanced IT skills, database / spreadsheet applications, MS Excel / Word and PowerPoint
• Politically astute and high level of intuition
• Ability to plan and manage a complex organisational workload to meet agreed targets, including managing resources, budgets and systems, and reporting on performance and outcomes
• Highly effective communicator, with excellent verbal and written skills, who can represent effectively at all levels
• Ability to influence internal and external stakeholders, dealing with highly complex, sensitive and contentious information
• Advanced analytical and judgement skills, leading to clear diagnosis of issues and solution focussed outcomes

Desirable criteria

• Ability to speak Welsh

Values

Essential criteria

• Demonstrate organisational Values

Other

Essential criteria

• Ability to travel

Job overview (Apply here)

Human Resources (Based at any one of the Llais Offices within Wales)

 Band 8b – Salary from £56,164 - £65,262 per annum

37.5 hours per week ( full time, flexible working, home or remote working)

 About Llais and you

Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.

Can you help make that happen? Are you looking for the opportunity to be in at the start of an exciting new organisation, with a key role in setting and developing our culture?

Ahead of our April 2023 start date, we’re busy evolving our brilliant team & we’re looking for a highly skilled Head of People, Well-being & Organisational Development to help us become the organisation we want to be.

Just as our people – both employees and volunteers – will be key to our success, this leadership role will be key to creating a stimulating and supportive working environment. We want to be a beacon of best practice within the public sector, so we’re looking for a leader in their field.

Reporting directly to our Strategic Director of Operations & Corporate Services and working closely with them, our Chief Executive & our Strategic Director of Organisational Strategy and Engagement and Regional Directors, this role is significant.

You will be responsible for developing and implementing the people agenda across the organisation and all our workforce strategies, policies and plans, leading your team in its delivery. Used to managing change, you will influence our ongoing development and transformation through our people agenda, challenging and redefining boundaries, and interpreting workforce data to create an environment where our people engage, thrive and realise their full potential.

Main duties of the job

About the opportunity

You will lead our efforts to be truly inclusive – vitally important to us as we strive to be an organisation that wholly representative of all our communities in Wales. And you will lead and develop Llais as a learning and development focused organisation through comprehensive needs assessment and the creation of effective learning opportunities, mindful of our cultural agenda.

As our trusted corporate advisor on all matters people, well-being and organisational development, you will be confident providing clear advice and, naturally, have the required professional expertise to advise on complex issues. You’ll also be highly experienced in staff consultation and in working with union officials.

As part of the Senior Management Team you’ll ensure the principles of equality, diversity, inclusion and sustainability are embedded throughout the organisation and play a key role in developing a positive culture. You’ll be confident in analysing data and presenting reports and recommendations to support decision-making.

Your knowledge and understanding of engagement, inclusion, culture and wellbeing in complex organisations will be excellent. Your influencing, communication and relationship management skills will be prime, and you will be used to working collaboratively with fellow leads to deliver complex projects and programmes, often running concurrently.

Working for our organisation

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.

If you want to play a significant role in making a real difference to health and social care services in Wales, find out more about Llais and this role.

Detailed job description and main responsibilities

Please refer to the Job Description and Person Specification which you will find attached for further detail.

Person specification

Qualifications and/or Knowledge

Essential criteria

• Masters level of education in a relevant subject area or able to demonstrate significant experience within a senior director or similar role
• Demonstrate significant experience, knowledge, and its application in the following areas: • Complex strategies • Complex projects / programmes within a national organisation • Strategic planning • Writing and implementing national policy
• Demonstrate significant understanding of the health and social care system in Wales, and the key policy areas which may impact upon people’s access to and experience of health and social care services
• Demonstrable experience in formulating long term strategic plans, involving uncertainty and organisational impact
• Significant knowledge and experience of establishing and leading national functions and teams

Experience

Essential criteria

• Experience of complex project management, working on multiple projects at one time – dealing effectively with interruptions in plans to ensure projects remain on track
• Senior level experience in OD/ HR in a Welsh Public Sector or similar highly complex environment
• Knowledge and understanding of the concepts and practices of engagement, inclusion, culture and wellbeing in complex organisations, analysing, synthesising and using complex data as the basis for strategic and tactical decisions
• Experience of consultation, negotiation and influencing different stakeholders
• Experience of supporting others to develop workforce strategic plans and reports

Aptitude and Abilities

Essential criteria

• Ability to understand the needs of users and make adjustments to meet the needs of specific projects and requests
• Demonstrates a commitment to personal development
• Good communications skills including ability to facilitate co- operation between different groups
• Ability to lead and motivate others including those at a very senior level and external stakeholders

Desirable criteria

• Ability to speak Welsh

Values

Essential criteria

• Role models the values and behaviours of the organisation

Other

Essential criteria

• Ability to travel between sites in a timely manner to meet all Wales service requirements