We do this by setting standards (read more here) and providing help and guidance to underpin the way CHCs carry out their activities. We monitor and manage how well CHCs carry out their activities.
Where CHCs across Wales want to raise an issue about the NHS that affects people in all parts of Wales, we will do this on their behalf.
Locally and nationally, we have the power to make sure that those in charge of the NHS in Wales hear people’s views and experiences of healthcare.
There are 7 CHCs in Wales, you can find the details here; each one represents the “patient and public voice” in a different part of Wales. It is our vision for people in Wales to know that they can share their views and experiences of the NHS easily, and recognise that in doing so can have a real influence on the shape of healthcare services. People understand and value the role played by CHCs in supporting them to be heard and in representing the collective interests of patients and the public.
Our Complaints Advocacy Service (Find out more here) helps people who want to raise a concern about NHS care or treatment.