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A new Citizen Voice Body for Health and Social Care

A new Citizen Voice Body for Health and Social Care

From April 2023, the Board and the 7 Community Health Councils in Wales will be replaced by a new Citizen Voice Body for Health and Social Care in Wales (CVB).  The new CVB will reflect the views and represent the interests of the people of Wales in respect of health and social care services. It will be independent of government, the NHS and local authorities but work with them, and others, to support the continuous improvement of person-centred services.

The CVB will:

  • listen to the views of the public, in all parts of Wales, about health and social care services
  • help ensure that people’s lived experiences shape the design and improvement of services – influencing local, regional and national plans and policy
  • help build greater connections between health and social care services, individuals and communities – promoting a truly representative citizen voice
  • support people throughout Wales with advice and assistance when considering or making a complaint about their care

The CVB will use a wide range of engagement methods, including face-to-face discussion, to ensure it captures the views of our diverse communities and provides support in ways best suited to the individual. 

In representing the interests of the public, the CVB will engage with NHS bodies and local authorities when they are developing, reviewing or planning changes to their services.  This could be through involvement in consultation exercises; attendance at meetings; or by contacting them to make known views about a particular aspects of their services.  

The CVB will need to develop effective relationships with public, independent and voluntary sector organisations, across health and social care, in the interests of citizens and shared values. 

To help the new body identify its priorities in the first year, we want to hear your views on the things that matter most to people in your area.

Board of Community Health Councils in Wales, 3rd Floor, 33 - 35 Cathedral Road, Cardiff, CF11 9HB
Phone: 02920 235 558 Email:

This page is also available in Welsh. Please click on ‘Cymraeg’ at the top of the page
We welcome correspondence in Welsh, and corresponding in Welsh will not lead to delay