What we do

Represents the collective voice
of CHCs
 

Sets standards and guidance, and
provides advice and support to
underpin CHC activities

  Monitors and manages the    
performance of CHCs
 

Operates a complaints service

procedure

    systematically visiting and   
scrutinising local health
services

 

   continuously engaging   
with the communities we
represent and the health
service providers
serving those communities

    representing the interests    
of patients and the public in
the planning and agreement
of NHS service changes
 

  enabling users of the NHS to 
raise concerns about
the services they receive
through an Independent
Complaints Advocacy