Although we’ve missed the face to face contact that makes such a difference when working with people to hear about health and care matters, CHCs have worked tirelessly to hear from people in new ways, both directly and through community representatives and groups.
Responding to what we’ve heard, CHCs want to see the route to a new health and care system in Wales that:
Its too early to tell what the reality is BUT health and care services need to monitor, learn from each other and further develop the service for people with long COVID.
Throughout the pandemic, we’ve heard most of all about its impact on people waiting for diagnosis, care and treatment. Waiting times in many services were way too long before the pandemic (things like diagnostics, orthopaedics, eye care, dentistry…and so on) – the aim cannot be to get back to where we were – it must be more ambitious than that.
People want to clearly see how services will recover. We know that previous ways of tackling waiting lists will not work this time around, and that creativity and innovation is going to be key to tackling backlogs.
When doing this, people want to see the things that have worked well for them during the pandemic continue into the future – things like digital healthcare, health and care partners (including the 3rd sector) working together within in local communities, etc., BUT they don’t want a ‘one size fits all’ approach – health and care services must be delivered flexibly, in a way that meets peoples individual needs.
OUR health and care services for the future must be designed and developed WITH people – and not DONE TO them. People in Wales care so passionately about their health and care services and the people who deliver those services – they must have their SAY in their services for the future.
People understand that during the pandemic things needed to change quickly and this meant it was not possible to engage and consult people in the usual way.
But designing sustainable services for the future is different – this MUST be done together, through continuous engagement and public consultation where this is appropriate.
For the CHC movement, throughout the pandemic we have valued closer working with policy makers to share people’s experiences in real time so that early action can be taken to address issues quickly.
We look forward to continuing and building on this in the future so that we can all play our part in tackling the challenges we face together.